tailored infrastructure service package that complements DIAWAY’s
own server, storage, and networking products — for efficient handling
of operational and scaling matters.
Calm Warranty™ Levels
|NBD Spares Express Shipping — guaranteed dispatch the next day|
|Non-Return Warranty — no return and better compliance|
|Support Requests — response SLA the same day|
|Staging Lab — dedicated servers to test SW revisions and updates|
|DevOps Advance Support — dedicated devops engineer|
|Dedicated Account Manager — dedicated account manager|
|Extended NET terms — larger credit limits and longer net terms|
|Supply Buffer — one month average HW consumption prepared|
|Techonomics analysis sessions — infrastructure assessment for greater savings|
|New samples access — embargo access to labs with new technologies|
|Market reports — actual trends on market pricing dynamics|
min per site*
min per annum*
|Advance express NBD|
replacement & never return policy
|Everything in Gold|
+ Staging Lab
|Everything in Platinum|
+ Supply Buffer
+ Extended Net Terms
CAN I ORDER 4-HOURS SAME DAY OR NBD SUPPORT PACKAGE WITH LABOR INCLUDED?
We do not offer such packages as our service applies only to infrastructures and hardware that we design, and this design is always provided as resilient and redundant. That means there is no need to overpay for “fast” options and shipping back of faulty parts. We offer wide geographical coverage, unified term and single pricing – all for simplicity.
CAN I PURCHASE Calm Warranty™ FOR NON-DIAWAY SERVERS?
No, Calm Warranty™ is only available for DIAWAY servers.
CAN I ADD Calm Warranty™ TO PREVIOUSLY PURCHASED DIAWAY SERVERS?
It is possible to add Calm Warranty™ without reinstatement fee as long as all of the following conditions are met:
- per annum and per site minimal requirements are contracted for future purchases;
- per site minimal requirements are fulfilled for past purchases;
- equipment was delivered no later than one year ago.
IS Calm Warranty™ AVAILABLE FOR NETWORKING EQUIPMENT?
Yes, it is available for Juniper Networks equipment as an add-on for servers. It is not available for networking equipment only. The minimal per annum quantity is 50 units. The minimal per site requirement is not applicable for this.
WHAT PAYMENT TERMS ARE THERE FOR Calm Warranty™?
Just one, it comes as a 100% advance payment in full for selected flavor.
I NEED A CUSTOM ENHANCED WARRANTY PACKAGE FOR MY INFRASTRUCTURE. CAN I GET IT?